• Get started
  • Connect Stripe and FlexFactor
  • Cancel any recovery feature
• FlexFactor features
  • Recovery dashboard
  • Subscription details
• Report on subscriptions processed by FlexFactor
  • Invoices table
  • Specific invoice page
• Disconnect FlexFactor from your Stripe account
  • Uninstall the FlexFactor app
  • Confirm proper disconnection

---

📥

Download the app from Stripe marketplace

See FlexFactor on Stripe marketplace

Get started

1. Connect Stripe and FlexFactor

After you have created your FlexFactor account, you must allow it to access your Stripe account.

Don't have an account yet? Download the FlexFactor app on the Stripe App marketplace.

2. Cancel any Revenue Recovery feature

✔️

Disable retries, emails, automations.

Make sure that all revenue recovery features are disabled.

Retries

1. From the left panel menu, open Billing then Revenue recovery.

2. Select the Retries tab
3. Select the Use a custom retry policy for subscriptions
4. Delete all retry rules
5. Select the leave subscription past-due on Subscription status.

Emails

1. Select the Emails tab
2. Disable all Recovery emails

Automations

1. Select the Automation tab
2. Make sure your retries automations are turned off.

All set, you can now use FlexFactor on your Stripe Dashboard

Go back to your Stripe Dashboard.

---

FlexFactor features

Subscription Recovery Dashboard

Feature overview

The Subscription Recovery Dashboard offers an overview of your subscriptions performance.

How to access the Subscription Recovery Dashboard

This main feature is accessible from all of your Stripe pages.

Subscription details

Feature overview

The Subscription Details feature provides a detailed analysis of an individual subscription, including recovery status, historical data, and customer insights.

How to access Subscription details

From your Stripe dashboard, go to Billing > Subscriptions .

Select a subscription you want details for,

FlexFactor app now shows the Subscription details.

---

Report on subscriptions processed by FlexFactor

When a transaction is processed by FlexFactor, you will find a Flex order id attached to it.

Invoices table

From your Stripe dashboard, go to Billing > Invoices .

On the top right corner of your invoices, click Edit columns. Scroll down until you find flex_order_id and select this option.

The Flex order id is now displayed on every invoice that was processed by FlexFactor.

Specific invoice page

On the dedicated page of an invoice processed with FlexFactor, you will find the Flex order id in the Meta data section:

---

Disconnect FlexFactor from your Stripe account

Uninstall the FlexFactor app

Log in to your FlexFactor merchant portal, and go to the Platform integrations page.

On the Stripe integration block, click the button that shows 'Disconnect'.

A confirmation pop-up will appear, click 'Confirm' to be redirected to your Stripe dashboard.

From the Stripe settings, select the FlexFactor app:

From the FlexFactor app settings, click 'Uninstall'

A Stripe pop-up confirmation will appear, click 'Uninstall' to disconnect FlexFactor from your Stripe account.

Confirm proper disconnection

Return to your FlexFactor merchant portal, and refresh the Platform integrations page.

The Stripe integration block should now show '+ Connect', this is proof that your Stripe account is disconnected from FlexFactor.

If you want to resume using FlexFactor with your Stripe account, click '+Connect' and follow Stripe's indications.